Hello B Sherman,

You can go to this link Sage Knowledgebase for Sage Fixed Assets and on the right-hand side (middle) should be an icon for cases (background color darker pink) with a white star. This should get you started in the process to create an internet ticket.

You can also gain access to enter an internet ticket through the Sage Fixed Assets application via Help menu, Sage Support, click Enter a Support Ticket.

Let us know if there is an issue with that. 

~Lovisa

Hi,

You can view all support options available at this link: http://www.sagecity.com/resources 

The option to open a case online is in the sixth column from the left.  You will need to scroll down to the listing for Sage Fixed Assets for the correct link.

Your post on Sage City was submitted correctly in terms of choosing the Category and Subcategory.

Thanks,

Derek

I'm sorry but what do you mean by "The option to open a case online is in the sixth column from the left?" On my version of the "Resources" link the 6th option to the left is "INQUIRE" and it brings me to page I'm typing the response on, Can you please just send me the direct URL to open a ticket please?

Ok, pink star takes me to a place where it looks like I can do everything I need to but every option  is blank page. Is tHAT RIGHT?

Open an online case with our experts

• Manage cases
  • Submit A New Case
  • Case History
• Activation codes
  • Details
• Product registration
  • Product Registration
• KB and downloads
  • Sage Knowledgebase
  • French: Sage 50 Comptabilité Édition Canadienne
• Community
  • Community
• Contact
  • Product Contact
• Profile
  • Profile Details
  • Update my cards
  • Add a new Card
• Help
  • Help

All of the options open a blank page in IE11 no-popup blockers Manage cases Submit A New Case Case History Activation codes Details Product registration Product Registration KB 

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Sage Customer Portal 

If you require further troubleshooting assistance with the Customer Portal, you can reach that team via email at [email protected].

Thanks,
Derek