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FormerMember

Unable to connect 2018.1 to existing database in network drive

Posted By FormerMember

Unable to connect 2018.1 to existing database in network drive

We have a user who has 2017.1 currently installed and needs to upgrade to 2018.1. The new software was installed but we are unable to connect 2018.1 to the existing database. I know it is there because I have the path from 2017.1. I do not want to uninstall 2017 because I do not want to limit access to the user in case we still cannot get 2018.1 to connect to the database properly.

Please advise. Thanks - AG

  • 0

    Hello AG, If the 2018.1 is installed was it the right product level that was installed for 2017.1? Perhaps you may want to consider contact our support team so we can take a closer look at your Sage Fixed Assets situation and help you solve it. Contact our support team at 800-331-8514 between 9am-8pm EST Monday through Friday.

*Community Hub is the new name for Sage City