I realize the standard policy on "legacy" versions of software, however, I'm stuck between a rock & a hard place.  We do not use FAS on a daily basis - maybe once or twice a month.  We have a small DB, and we haven't upgraded since 2011.  The Chat tech support has done a remarkable job at trying to help, but just can't provide support for anything so old.

The server that we were using is also old, and failing, so we reinstalled the software directly on to the user's PC, figuring that sometime soon we'd be upgrading the software and our database, which, we're told, will cost us over and above the subscription that we pay annually.  The software that was installed is even older - 2010 - than what was on the server, which leads me to believe that we actually did perform one update, but all we're provided now is a trial license.  We were provided with Activation Keys but no apparent way of entering them.

I know the obvious answer - get the upgrade, and pay PSG to convert the old database.  How about just providing a method to activate our old product and allowing me to work on getting authorization to update/upgrade, and then we'll keep it up-to-date.

Thanks - Curt