Report Speed

Question

When will the issue with the speed of FAS reports be resolved ten months and counting? Do we have to wait until the new release? What guarantees to we have that the issue in 2014.1 will be resolved in 2015.1 or will you release another verison with same reporting bugs?

Dianne Y · Answer

One of the key focuses for the 2015 release is around performance improvments. For your specific issue I would recommend contacting support directly so they can provide more details if it will be included in the 2015.1 updates.

kmed · Answer

I did contact support, sales rep, the CIO and the President with no response as to why the product was released with such flaws. I can not get a direct answer why and when the issue will be resolved. So contacting SAGE is useless at best. So before you answer you need to be honest and truthful withe the users. Finding another vendor for fixed asset software appears to be the best solution for us. Maybe when the enough customers leave, SAGE will get their act together and release products that work.

WilliamN · Answer

We are aware of the reporting issue and the fix is in the works for resolving it. There wil be some fixes in 2015.1 and the next release follow for the report speed issue.

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