Hi lmendez ,

Thank you for providing the screenshot of the error message you received when trying to download the inventory list to the Sage Scanner app. This error is often due to compatibility issues following updates to OneDrive.

Here are the steps to resolve the error:

1. Update the App: Ensure you have the latest Sage FA Scanner app version 2.2, which you can download from the Google Play Store.

2. Software Update: If you haven't already, update to the 2022.1 version of the Sage Fixed Assets program that includes the required hotfix for this error.

If the issue persists or you're unable to update, please follow these manual steps:

1. Uninstall the Sage FA Scanner app from your Android device.
2. Download the AndroidAppDLLfixforInventory.zip and extract its contents.
3. Transfer the com.sage.sfascanner-Signed.apk to your Android device and install it.
4. On your computer, close Sage Fixed Assets Tracking, go to the Tracking installation folder, and replace the MobileInventoryFileAccess.dll with the one from the zip file.
5. Reopen Sage Fixed Assets Tracking and attempt the download again.

Should you need further assistance, please utilize the 'Chat with support' feature within the app for personalized help.

Warm Regards,
Erzsi

Hello, thank you for your response.

I followed the steps indicated in your response, however it did not work, it continues to give the same error. In addition to that, I cannot install the previous application, since it is an old version and Google does not allow it.

Hello Lmendez,

The answer will be in updating the Scanner app. The issue which caused the error and required the update was changes to how OneDrive allowed connections which the older version just cannot do.

So, with the 2.2 scanner app installed: Are you able to log into OneDrive?

If so, the next steps would be, from your computer, to browse out to your OneDrive folders and see if there is a SageSFAInventory folder? It needs to be spelt exactly that way. If it is there and spelt correctly, do you see the inventory under SageSFAInventory\Prepared?

If all that’s good, then I can only assume that folder has been there for a while and there have been additional changes to share rights on OneDrive so that the folder needs to be recreated. There is a process for doing so in Sage FA Scanner app does not display the Share Folders controls or the desired shared owners do not show in the list. I probably really should change to title to that, but it is all caused by the same changes made on OneDrive since you are technically sharing that location with yourself.

~Delray

Thank you so much,

I was able to verify that the application when installing it and logging in, did not create the SageSFAInventory folder, I created it manually. Now it tells me that it can't find any inventory in the folder, I think it must be because of the FAS system, since I don't know how to connect it to the OneDrive account.

When I selected the reset onedrive login option, it shows me the following error:

Is there an option where I can put the OneDrive account in FAS Fixed Assets Tracking?

That is an issue which requires a registry hack to fix. Please see Error logging into OneDrive to preparing/receiving an Inventory for the fix.

~Delray

Hello Delray,

I have tried the article you recommended, however the error message could not be resolved. I have also followed the suggestion links and nothing yet.

Any way for support and I to connect so we can look at the problem in more detail?

I can direct you to the live chat: Pegg Webchat (sage.com) or to create an Internet Ticket on the Sage Customer Portal (sagenorthamerica.com) but, being a support tech, the answer is in the information given UNLESS you are on an older version of the program, 2021.1 or prior.

If you are on a 2021.1 or prior version, then the answer will be to update.

If you are not on a 2021.1 or prior version, have you gotten any other messages when trying to login to OneDrive?

~Delray