We are aware of issues surrounding the recently released Sage HRMS Q2 update. The following issues have been found:
- Issue 1: HRMS Client fails to update on HRMS user machines (The client update will rollback with an error after installation of the Q2 2020 Product Update)
- KB article: 105439
- Details: The article provides a fix for this issue. (Note: The fix is only for the issue in which the HRMS client update fails)
- Issue 2: All HRMS payroll reports fail with error 'C000005' or report UI closes/terminates
- KB article: 105501
- Details: Follow the steps in the article to resolve this issue.
- Issue 3: HRMS Print/Post function fails
- KB article: 105547
- Details: Follow the steps in the article to resolve this issue.
***Note*** The Sage HRMS Q2 2020 product update is currently unavailable as we investigate an issue with the Crystal Reports runtime. We expect to have a revised update available mid-July. If you have already installed the update and are receiving an error when generating payroll reports please refer to KB 105549.