HELP!!!! Issues with downloading 2016.2

SOLVED

Hello and good day! I am hoping someone can help me right away. The reason for my urgency is a class that is starting for me and has deadlines for assignments etc. I am trying to register and install the software required for the class and while I have been able to register the product and have indeed received an email with a serial number and key code, when I go back to the page where I can click on the executable file to start the download, I click on the required file per my class instructions (2016.2) and there is no download that starts...all I keep getting is the following error message.

Not Found

The requested URL /storage/naeast1/arvatowt.origin.cdn.level3.net/published/dlmassets/sage50canadianedition/8947/sa_20162cp1.exe was not found on this server.


Apache Server at arvatowt.origin.cdn.level3.net Port 80

I have contacted my instructor who has told me to contact Sage help which is why I am now reaching out to this community. I am desperate for your help.

(As a side note, it seems like if I click on 2017 file it starts a download no problem!!) But our class instructions are to download 2016.2 and the text book we are using is Sage 50 Premium Accounting 2016). Thank you for your time and I really look forward to hearing from you.  

Best regards,

Krystal Akerman

Parents Reply
  • FormerMember
    0 FormerMember in reply to JessicaLem

    I'm having the same problem with the broken link.  I was mostly finished my course when I received the message that my Student Version has expired - frustrating as I had downloaded it 3 months earlier.  Following advice I found on the student forum I uninstalled the program, ran the clean-up file, and attempted to reinstall 2016.2 without success.  Hopefully this gets resolved soon.

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