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Sarah S13

Paycheque access denied

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Posted By

I am currently working on an assignment for school. For some reason the "Paycheque" tab is denied. Specifically "Create Paycheque" and "Adjust Paycheque" are light grey and can not be accessed. I can "Look up Cheque". I have access to the "Payroll Cheque Run", but when I enter someones payroll information, the CPP and Income Tax are different than my teachers entries. Is there a setting I am missing. I have not altered the files that my teacher sent, so I am lost on what I can do. Any help would be greatly appreciate!

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    Hi ,

    Thanks for reaching out. Did you ever find an answer for this issue? Apologies for the delay, sounds like you'll need to check Setup > Set Up Users & Roles.

    Before that though check that you are using the "sysadmin login" in "single user mode," the bottom right of the software will confirm you're in this mode:



    When you then access  the Setup menu > Set Up Users & Roles, and Modify user, check that all the boxes on the payroll line are checked. This enables access to "Create a Paycheque" etc. 


    If you are still looking for guidance, please let us know and we can try to point you in the right direction or suggest some resources or next steps.

    Warm Regards,

    Erzsi

  • 0

    Hi Erzsi,

    Thank you for your assistance. I have a similar trouble and I did manage to find the "sysadmin login" in "single user mode" as you mentioned, and I confirmed that I'm in that mode. After accessing the Setup menu > Set Up Users & Roles and modifying the user, I ensured that all the boxes on the payroll line are checked to enable access to "Create a Paycheque" and other functions.

    However, I'm still facing some difficulties with the issue I initially mentioned. Could you please suggest any further resources or steps that might help me resolve this issue?

    Cheers,
    Beverly

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