Sage 50 2019 Student Version - Crash with backup

SUGGESTED

These questions are from one of my Sage50 2019 students at Frederick Community College:

I just went and double checked that files were saving, which they are. But every time I've done the export and company back-up, I am getting the following message:

"The program Sage50 has stopped working, the program will close while we find a solution" and then it just closes afterwards but opens back up without any issues.  

 It seems every time I try to import the employee list to PDF the program keeps crashing on me and won't convert it. The excel portion seems to convert fine though.