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Chealy

Write Offs reappearing

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I wrote off a client's charge back in March.  It showed the write off and remained the correct new balance through May.  Now in June, the amount of the write off is showing again as a previous balance!  Any ideas when has happened?  This has happened one time before and both times are since we updated to the new versions.  HELP!

Charlene

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    Sounds like might be some corruption. First make sure the write off is linked to the invoice. Assuming it is I would make a backup and run a data verification with only repair the AR balance for the single client. If that doesn't fix it I would suggest restoring the backup and then work with a consultant or support to find the issue.
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  • 0
    Sounds like might be some corruption. First make sure the write off is linked to the invoice. Assuming it is I would make a backup and run a data verification with only repair the AR balance for the single client. If that doesn't fix it I would suggest restoring the backup and then work with a consultant or support to find the issue.
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