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Ron B.

TS2012 Can't find bill so I can approve it and clear slips

SOLVED
Posted By

I printed a bill to PDF in TS 2012.  I didn't get the usual popup asking if I wanted to put the bill in revision, approve, etc.  The slips don't show as billed.  The bill doesn't show up under proof stage, revision stage or undoable, but history says it's in proof.  I can't find the bill so I can approve it and clear the slips.  When I go into Billing Assistant, I can print the bill to the screen, but when I try to reprint it to PDF again I get an error message that no data is selected. How can I find the bill so I can approve it and get the slips to show as having been billed?

  • 0

    Sounds like you may have a bit of corruption in your bill stage records.

    1) Make a backup.

    2) Run a Data Verification. (File, Data Verification) with ONLY the Look for error option checked. Let it run. It will take a while.

    3) See if it reports back any errors. Let us know if it does.

    When was your last good backup before this happened?

    Nancy Duhon, Esq.

    Duhon Technology Solutions, LLC

    Master Certified Consultant for Sage Timeslips

    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

    [email protected]

    404-325-9779 

  • 0 in reply to Nancy Duhon

    Thanks, Nancy. The error message I got was:

    ---ERROR---
    The field [Bill Stage] contains corrupted or illegal data.
    The field [Bill Stage] contains corrupted or illegal data.
    Internal Record ID: 87
    Final Results
    Error Total: 1
    You were correct, an error in the Bill Stage Records.  My last backup before the problem occurred was about 9 days before. How do I go about fixing this, and will I lose the slips for the one bill that was created after my last backup?  Thanks for your help, and happy new year!
    Ron
  • +1 in reply to Ron B.
    verified answer

    Make a backup. Run a database repair with repair validation errors checked. This should be done on the same computer where the database resides. If the report says 1 error found and fixed, you are good to go. If the error is not fixed then you will need to work with a consultant like Nancy or me to fix the error. If that is the only issue, it is usually not a difficult fix. 

  • 0 in reply to Caren2

    Thanks, Nancy & Caren.  That did the trick.  Problem solved.  Happy new year!

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