Previous Payments not Showing Despite Recording

Hello,

I'm using timeslips 2018 and I'm trying to generate a bill/pre-bill however no matter what I do it does not seem to show the previous payment made. The payment is there and recorded, appearing on the bill search line, but it does not seem to register any payments made on the billing assistant or the bill proper. When I pull up the billing assistant it shows that a payment was made on the correct date, but does not reflect the payment on previous charges and shows a 0 on payments and other A/R transactions. Pulling it up on accounts receivable shows that the payment was applied and recorded properly - generating the bill/pre-bill,however, acts as if the payment were never made. I made sure to tick the box that says A/R transactions obey the slip date range finder and when I try to apply a new payment on the client it acknowledges the payment there. I really need help!

R. Chin

Parents Reply
  • 0 in reply to RChin

    Might be a filter stuck. You can try closing all open windows and going to setup > preferences. Under Appearance/Interface - restore all windows to default. 

    You can also try running database verification with only look for errors checked. 

    If that doesn't help or data verification shows errors would need to look at it. 

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