Our firm purchased 2017 to fix issues with 2015. I did not transfer any information for fear that it would corrupt the new database. I manually entered in ALL the information and WE STILL HAVE ISSUES with the new 2017 database and it constantly crashes or sends me "Sage Timeslips has encountered an error" message saying the program is reading from a file, data in the file that may be damaged. How can that be if it is brand new and I spent hours entering everything manually? Sounds like a TS issue to me. I was told the same thing, purchase our service contract for what we feel is a damaged database we were sold. 

I also get errors/crashes.  Though if I close and restart, all seems fine.  I did not mention this with my previous post about TS Today errors.  The errors get are:

1) Failed to read streamed data.  The data appears corrupted; unknown object found.

2) The Firebird Database Engine has encountered an error, cannot disconnect database with open transactions (1 active)

3) [FireDAC][Stan][Eval] - 109. String constant is not terminated properly.

There are error codes associated with them.  

I have never seen error 1 with Timeslips 2017 or 2018. With older versions it was usually due to inability to properly connect to the LOCKS.DB or LOGIN.DB file in the database. 

Given that Sage couldn't find duplicate in their environment, I wonder if it is networking issues. What kind of network? Speed, cables, switches, etc? Have you had the equipment checked? Do errors occur on all computers? 

Doubtful of it being a network issue.  I run TS on a single computer.  I am a one-person engineering consulting firm and have customized reports, terminology, etc. to work for my practice.  

Playing around some more, many other selections for sections have similar problems: They will show transactions or slips but sortying by date does not work.  And, as soon as I change List Max. Item to some number - like 10 - it goes and selects what appears to be the 1st 10 by date (oldest) regardless of Sort Order.

The only way I can get close to what I want (last 10 slips or last ten transactions for open projects) is to use a date range to eliminate the earliest data.  Of course, I must then change that date range periodically.

Doubtful of it being a network issue.  I run TS on a single computer.  I am a one-person engineering consulting firm and have customized reports, terminology, etc. to work for my practice.  

Playing around some more, many other selections for sections have similar problems: They will show transactions or slips but sortying by date does not work.  And, as soon as I change List Max. Item to some number - like 10 - it goes and selects what appears to be the 1st 10 by date (oldest) regardless of Sort Order.

The only way I can get close to what I want (last 10 slips or last ten transactions for open projects) is to use a date range to eliminate the earliest data.  Of course, I must then change that date range periodically.

You might try a relative date rather than an actual date so you don't have to keep changing it.

Nancy Duhon, Esq.

Duhon Technology Solutions, LLC

Master Certified Consultant for Sage Timeslips

Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

[email protected]

404-325-9779

If you find my posts helpful, and would like to make a voluntary donation, you can do so at www.PayPal.Me/DuhonTech 

When you did the upgrade installation did you choose INSTALL or UPGRADE? If you chose upgrade, you might want to uninstall and reinstall using INSTALL. You should make sure you have your reinstall code from HELP > About Timeslips > Support Information. You will also need to make sure you stop the firebird server. I would uninstall and delete everything Timeslips except the database. Then reinstall. 

If that doesn't help, I would be curious to take a look. 

Great idea.  Thanks.  I've never used that tab before.  I set up transactions for the last qtr and slips for the last month.  So now I should not have to change the dates.

Yes, that is the idea with relative dates. They can be a lot of fun, and can help insure that your reports are more consistent because you don't have to depend on users entering the correct date range every time and perhaps making a mistake.

Nancy Duhon, Esq.

Duhon Technology Solutions, LLC

Master Certified Consultant for Sage Timeslips

Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

[email protected]

404-325-9779

If you find my posts helpful, and would like to make a voluntary donation, you can do so at www.PayPal.Me/DuhonTech 

That sound like “the nuclear option”.  I may try it. 

But, what might I lose?  For example, is Firm Terminology, that I have changed from the default, kept in the main database so that the changes will be available when I reinstall?  Should I keep my Report Templates in addition to the data folder and then delete all others after doing Uninstall?  (I would actually do a complete copy of the folder and subfolders to another drive before doing any uninstall or deletion.)  Should I uninstall the Firebird database?

I don't think uninstalling/reinstalling will help you because I am getting the same behavior in my own copy here.

Well, at least it is not just me or my machine.  p.s. I did try clearing temp files, but that did not help.