I can confirm what Caren2 is saying re: I have also have several clients running v2017 and the rates thing you are describing is HIGHLY unusual. If you are changing rates, rate rules and running the Wizard, you may inadvertently be doing this yourself. Agreed the screen is not exactly intuitive when it comes to rates and rate rules.

Nancy Duhon, Esq.

Duhon Technology Solutions, LLC

Master Certified Consultant for Sage Timeslips

Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

[email protected]

404-325-9779

If you find my posts helpful, and would like to make a voluntary donation, you can do so at www.PayPal.Me/DuhonTech 

I can confirm what Caren2 is saying re: I have also have several clients running v2017 and the rates thing you are describing is HIGHLY unusual. If you are changing rates, rate rules and running the Wizard, you may inadvertently be doing this yourself. Agreed the screen is not exactly intuitive when it comes to rates and rate rules.

Nancy Duhon, Esq.

Duhon Technology Solutions, LLC

Master Certified Consultant for Sage Timeslips

Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

[email protected]

404-325-9779

If you find my posts helpful, and would like to make a voluntary donation, you can do so at www.PayPal.Me/DuhonTech 

I completely understand what you are saying and if that was the case, would it not have been happening from the beginning? Why it is doing this now? It isn't happening to a new client but now to some older clients and not all. Again, ANY help would be wonderful or even directing me to where or how to fix. 

I'm actually not 100% sure EXACTLY what is happening to even be able to start explaining and rate and rate rules are sort of touch to explain via a bulletin board.  Can you provide a bit more of a step by step of what is occurring?

Nancy Duhon, Esq.

Duhon Technology Solutions, LLC

Master Certified Consultant for Sage Timeslips

Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

[email protected]

404-325-9779

If you find my posts helpful, and would like to make a voluntary donation, you can do so at www.PayPal.Me/DuhonTech 

I appreciate but I am manually correcting each slip that has a zero. I will have to wait and respond when I have more time. Thank you

Here is a quick overview: Some clients within this month have the rates zeroed out. It consists of various dates and none are consistent (as in being in a date range) and the database is EXTREMELY slow. Even when we type slips you have to type slowly or it will spit out the words incorrectly because of lag time.

I already checked the attorney names and rates and am slowly entering in the correct rate. Is there a place to go to check why it would zero out some of the attorney rates? Thank you,