Timeslips questions

I have a couple of questions I've come across when doing this month's billing:

  • We want to change the text on the invoice where it says "Total Amount Due Now" to "Total Amount Due Now to Replenish Retainer" but I can't find anywhere on the Design area where I can change this.  Any ideas?
  • I have a client who had 'current legal fees' on his invoice last month and made a payment in full.  The payment shows at the top as paying off those fees, as well as at the bottom going into the trust account.  This should have just cleared out the fees and left nothing.  This month, it still is showing current legal fees of the same amount from last month, even though these were paid and no new ones entered.  How can I fix this?

Also, we might be interested in paying for support where we could call in and ask someone these types of questions.  Is this something that is available anywhere?  I'm having trouble finding details on the sage website.

Thanks,
Madonna

  • 0

    1. When you are on the layout click Layout > Phrases. Note however that you may not be able to use quite that long a phrase. 

    2. Not sure on the second issue. Might be data damage that can be fixed might be something else. 

    Sage doesn't offer support except under the business care plan. If you are on a current version that is something that can be purchased. Alternatively, certified consultants like myself offer this service. For example you can call me and I can do a remote session to answer questions and provide other assistance and I will charge you based on the time we work. 

    I would be happy to discuss either of these options with you if you would like to call me at 203-254-7736.