Slips removed using Billing Assistant appearing on bill TS2017

I am on TS2017 - version 25.5.11.388

I generally generate monthly batches of bills using Billing Assistant Details.  I can select the clients to bill as normal.  However, on some matters I needed to hold out some slips (both time and/or expense slips) from this bill run.  I can edit the bills in Billing Assistant to remove the selection on the specific slips I want to hold back at this time and the Bill Overview in Billing Assistant Details and in the Billing Assistant list show the correct bill totals.   However, when I generate the bill and view on display all of the slips that I had "unselected" using Billing Assistant still show up on the bill and the bill total is therefore wrong (too high). 

I can click on each of the proposed bills on the Display and manually hold all of the slips again but a) that is a pain in the butt and b) that is not the way the system appears to be designed to work. 

Is this a known problem and/or is there a solution?

John Harris

Nashville, TN

Parents
  • 0

    When making changes, Billing Assistant is designed for generating one bill at a time. I suspect that the issue is, when you switch it to multiples it loses the changes to the single matter by design. If you make changes and generate a bill for just that single client, does it work as expected? 

Reply
  • 0

    When making changes, Billing Assistant is designed for generating one bill at a time. I suspect that the issue is, when you switch it to multiples it loses the changes to the single matter by design. If you make changes and generate a bill for just that single client, does it work as expected? 

Children
  • 0 in reply to Caren2

    I normally don't have to edit a batch of bills done here.  In this instance, the client has about 20 matters that generate on a consolidated bill.  So, I go through and make he edits to hold charges on about half of the bills.  Billing Assistant shows me the "overview" screens that are exactly what I want.  However, when I actually then generate the bills to display or print, TS goes nuts and invoices all of the "unselected" charges.

    This is a horribly design flaw since Billing Assistant clearly let's you do these kinds of edits, it preserve the edits as you move between the matters and then - WITHOUT WARNING - it does something quite different than what is reflected.