connection rejected by remote interface

Question

We are upgrading to Timeslips 2019 and when we try to connect to the database which is located on our server we get an error "connection rejected by remote interface". We even get this message on the server machine. Does anyone know what we are doing wrong or what we can do to get Timeslips up and running?

RogerS · Accepted Answer

Following up: The issue turned out to be permissions on the database folder. The SYSTEM account had no permission and since the Firebird service runs under the Windows System account, it needs permission. Adding Read/Write/Modify permissions resolved the issue.

RogerS · Answer

You need to be on your server to diagnose this. Your firewall may say it is open, and not be. You need to verify manually that there is a firewall exception TCP only, Inbound only for port 3050. Also, verify under Diagnose Server Service that it is on port 4000. 
 What firewall do you use? Don't know or aren't sure? Run FIREWALL.CPL from a Run box (Windows key + R) in Windows and it will show you what is active. 
 Many of the commercial network security packages won't shut off even though they say they are disabled. In a 'disabled' state they will allow new connections, but old blocks are still enforced. 
 The fact that yours worked and then stopped again sounds suspiciously like it came online and blocked again. And many times when they are updated, automatically or through a cloud configuration like many of the managed security services are these days, it will erase the prior rules you put in place.

Sage Timeslips

connection rejected by remote interface

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING