Email bills does not work on new computer

I have Timeslips 2018. Everything was working fine. I got a new computer and set it up on there and that was fine, until I went to send out bills. I send my bills by email, and the system worked as normal, except the emails aren't passing over to Outlook 2016 and going out.  I have 32-bit Outlook and even removed an account from my profile so there was only one email account in there (although that was never a problem before).  As far as Timeslips is concerned, the emails are going out, but they aren't.  The logs show simple MAPI as the email client, not Outlook.  I have made sure Outlook is the default email client, etc.  I have made sure send by email is checked and all that.  Interestingly, when I try to enable the Outlook link (which I don't need, but was troubleshooting), it won't let me because it says to use it Outlook must be set up on this computer.  Which it is.  Something is haywire in the communication between Timeslips and Outlook.

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  • 0

    Sounds like you are checking all the right things, so kudos for your efforts so far.  However, it sounds like Timeslips is not finding what it needs when it goes to talk to Outlook. 

    Any chance of refreshing/update to Outlook?  Sounds like the Outlook installation is not registered correctly, because of the message when trying to enable the Outlook link.

    Nancy Duhon, Esq.

    Duhon Technology Solutions, LLC

    Master Certified Consultant for Sage Timeslips

    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

    404-325-9779

    [email protected] 

  • 0 in reply to Nancy Duhon

    I repaired Outlook and no joy there.  So, I uninstalled and reinstalled Outlook, and that fixed whatever was broken.  My bills are happily emailing their way through the ether as I type this.  I don’t know if it was because Outlook was preinstalled or what.  Regardless, it works now.

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