The same error message has reappeared. It states

Dynamic SQL Error

SQL error code = -303

arithmetic exception, numeric overflow, or string truncation

string right truncation

error class: EIBNativeException

Error Code 335544569

What function is being performed  when tis occurs?  What version/build of Timeslips is this?

"String  truncation right" means that a data field is longer than expected/allowed and is being truncated to fit the requirement of the data field(s). 

Version: 2018  Build: 26.0.3.273

I get the message when I start the program. It appears

The error message appears after I do the database login and it checks the databases.

If they are running an Enhanced Navigator, they could be involuntarily asking for reports from lots of different tables.  I would try changing the preference if you can to NOT use an Enhanced Navigator to see if it will just let you in. Then you can try to do various things that might give us a clue about where it is cranky.

Nancy Duhon, Esq.

Duhon Technology Solutions, LLC

Master Certified Consultant for Sage Timeslips

Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

404-325-9779

[email protected]

If they are running an Enhanced Navigator, they could be involuntarily asking for reports from lots of different tables.  I would try changing the preference if you can to NOT use an Enhanced Navigator to see if it will just let you in. Then you can try to do various things that might give us a clue about where it is cranky.

Nancy Duhon, Esq.

Duhon Technology Solutions, LLC

Master Certified Consultant for Sage Timeslips

Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.

404-325-9779

[email protected]

Did not work. I tried using different versions of the navigator and get the same error. I thought it might be related to using a long "reference to" in the client info, but, that did not solve the issues either.

Just to verify, Wayne. You changed the Navigator to Classic Mode, correct?

I tried every version of the classic mode - saved and exited and logged back in. Same error message just after the program reads the databases.

waynet11, how about one more time with no navigator whatsoever?  I suspect it will still error, but easy enough to rule out.

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
404-325-9779
[email protected]

No luck. Tried no navigator and also turned off some other items and still get the same error.

Now, timeslips logs in with no error message. No change in settings of Timeslips. Windows 10 did an update recently that may have changed the behavior but no settings were changed in Timeslips by me.

Hummmm, that's interesting.  But hey @waynet11, take credit for the win! ;-) 

Thanks for letting us know!

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
404-325-9779
[email protected]

error has reappeared. This time I noted that the error happens when syncing the names to outlook just after the 'acquiring names from outlook'. When I unclick the 'sync outlook names at start up box', the error does not occur.

Do you actually want to sync with Outlook?  The VAST majority of my clients do not.  You can turn the feature off under Setup, Features Enabled.

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
404-325-9779
[email protected]

I intended the sync and had no problem for years. For some reason, the outlook client sync is now occasionally causing the error. I must have changed client info somewhere that removed the error.  I added a couple of new clients recently and I'll take a look at information and see if I can see an issue with too much information. I turned off the automatic sync for now.