Bill Subtotal by Reference Doesn't Show Total Amount on all bills

Question

I recently upgraded from Timslips 2010 to 2019. I use a standard template for all bills which have clients with more than one reference. On most of these, at the end of each reference, it shows the total number of hours and the total amount charged for the referenced matter. However, on some bills (even though the same template is assigned) it shows the total number of hours, but for amount charged, it shows $0.00. 
 At the end of the bill, it prints the total number of hours and total amounts charged for all reference items. I tried re-assigning the template to the client in question, but it doesn't change things. I can't understand why two clients with the same template show different results. Any help please?

Caren2 · Accepted Answer

Without careful look at the setup it is hard to know but my first guess is that the clients with the amount charged of $0 are on flat fees that have already been billed. You would check this on the arrangement tab of the matter. Another possibility is that there is a bill in proof stage for these matters and trying to generate another bill would reflect $0.

Steve Zelitch · Answer

Oh Caren2, you are a genius. I spent over 3 hours on line looking for help and you solved it in just a few minutes. It was indeed an old Flat Fee Arrangement which was the culprit. Thanks so very much!! Steve

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Bill Subtotal by Reference Doesn't Show Total Amount on all bills

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