I have a client that was given a large credit to zero out past due invoice. When the credit was issued it was not applied to the multiple invoices with open balances therefore A/R was showing the large credit and the large debit amount. This client also had additional open charges for a balance due of $408.00.
I went back into A/R and applied the large credit (13,604.79) to the multiple invoices it was related to.
Now the A/R report is correct by showing only the open amount due of $ 408.00 however the balance due on the invoice shows 13,604.79 plus 408.00.
Please help!
Thanks,
Emark
