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Kellykins16

Clear out a/r

SOLVED
Posted By

Hello,

I have a client that has his billed paid in full, however there is still a balance in his accounts receivable.  I don't know how to clear this off his account and even thought the bill is paid in full, at the bottom of the bill, it prints out there is a previous balance due and a credit in the over 120 days.  I am using 2012 ts.

Any help would be greatly appreciated. 

Thank you

  • 0

    Probably need to run a database verification rebuild AR for just the one client. Make a backup before you do it, and if it doesn't fix it restore the backup and then contact a certified consultant, such as me, for help in repair. 

    Please be aware that Timeslips 2012 is approximately 8 years old and is not supported on Windows 10. It is recommended that you upgrade to a current version. If you would like to stay on a perpetual version you have until the end of September. Starting October, only a premium subscription version will be available. While premium does include support and upgrades in the price, as well as some nice features, if you don't renew your database becomes read only. If you wold like pricing or to discuss please reach out to me and I would be happy to help you. 

  • +1
    verified answer

    Go through all the payments and make sure that they have all been applied to the correct invoices.  The credit in the 120 days column is my clue for this.

    Nancy Duhon, Esq.
    Duhon Technology Solutions, LLC
    Master Certified Consultant for Sage Timeslips
    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
    404-325-9779
    [email protected]

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