Timeslips 2021 workstation install.

Question

I am having problems with a client workstation install. The install program runs fine from \main_timeslips_computer\Timeslips\LoclInst\setup.exe . 
 The first problem that occurs is when you open TimeSlips on the workstation (client install) I get an error saying "Unable to create database TSReg" 
 If I open TSadmin I cannot figure out what to set the Server info to under Network Databases. It should be 
 Server Name: \main_timeslips_computer 
 What do I use for the database location since it is a firebird database. 
 
 Any help would be appreciated. 
 Thanks, Dave

Dave T · Accepted Answer

I finally figured out what the problem was and I hope this may help out someone else in the future. This was a conversion from BDE to Firebird initially. The main computer that is acting as the TS server for some reason was pointing to the workstation as its database server. Very strange how or why this would happen. I was unsure where to point this as it didn't seem to work pointing it to itself as the server. Using the TS Server Admin/Diagnose this computer, I pointed it to the MAIN.FDB was located. I discovered this was the correct file based on the extension and that it was located in the same Dir that the previous BDE database was. After doing this I then needed to open the "View Network Database" in the TS Admin and select the database and chose register. After that I went to the workstation and fixed the settings in there and Voila everything worked as expected. It is unfortunate that I did not have access to the Knowledgebase when trying to figure this out. The Sage people while trying to be helpful to help me gain access to that part of the portal took too long to be very helpful. 
 I hope this helps someone in the future. 
 Thanks for all who responded. 
 -Dave

RogerS · Answer

Please contact Sage support using the LIVE CHAT function in the program for assistance. 
 You would need to use the Timeslips Administrator function on the server to resolve your issue. Sage Knowledgebase article 77223 will resolve this issue. 
 Your issue with TS Admin on the client is due to the fact that it is running at an elevated privilege level and cannot read the information from the configuration file on the server.

Sage Timeslips

Timeslips 2021 workstation install.

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING