AR Invoice in "Proof Stage" in Billing History but not in Bill Stage Proof Tab listing

Posted By Kim Gilliam over 2 years ago

Hi. It seems I have generated an AR Invoice, sent it to client electronically, but it is not showing up in my AR transactions for me to apply the payment to it. When I look at Bill History within the Billing Assistant, I see my invoice showing up with a status of "Proof". When I go to the Approve/Clear screen it isn't showing up under proof tab because I already sent it. Also, all the time that was on the invoice still shows up as available to bill. Any ideas? Thank you.

0 Caren2 over 2 years ago

Sounds like you might have some data corruption. Without looking at the database I can only make some rough suggestions.

1. Was it uploaded to an audit house? In that case you should be looking at bills in audit stage.

2. Assuming it was not uploaded to an audit house

- make a backup

- run database verification.

- If database verification shows no errors, recreate the invoice and approve
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0 Kim Gilliam over 2 years ago in reply to Caren2

It was uploaded to an audit house. I do remember various times having an error message pop up that there was a database error.
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0 Caren2 over 2 years ago in reply to Kim Gilliam

Then you may want to reach out for some assistance. That is something I can help you with. You can reach me and we can discuss options.
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AR Invoice in "Proof Stage" in Billing History but not in Bill Stage Proof Tab listing

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