Slip Timer won't turn off

Question

I have a slips timer that duplicated itself - and now they both won't turn off. I have tried to stop all timers under slips and it says there are non active. The runaway timers are saying that someone else turned the timer on and I can't turn it off. So wierd. What happened and how do I fix it? This has never happened before.

Nancy Duhon · Accepted Answer

Try this and let us know if it works for you. 
 How to clear a stuck timer. 
 1) Make a backup. 
 2) Create a new "dummy" client to manage your stuck timers. You might want to name it something like ZZStuckTimers so that alphabetically it is located at the bottom of your list, and out of the way of your regular clients. 
 3) Change the client on the errant slip to ZZStuckTimers and save the change to the slip. 
 4) Change the client classification of the ZZStuckTimers client to Closed. This should force the timer off, but it also closes the slip. So, you won't be able to see it. 
 5) You can then change the client classification for ZZStuckTimers back to Open, which should reopen the slip and make it visible. Locate the slip and change the client back to the correct one. 
 6) Keep ZZStuckTimers around in case you have this issue again in the future. 
 This is not exactly a "glitch," it is a symptom of the software being unable to manage who turned the timer on. This typically happens when the same user logs onto Timeslips on two different machines. If you look in the lower right corner, it will tell you who it thinks is logged on at that machine. Almost 100% of the time, when someone gets a stuck timer, we find more than one workstation using the same login. This confuses the audit table and can create stuck timers. 
 Nancy Duhon, Esq. Duhon Technology Solutions, LLC Master Certified Consultant for Sage Timeslips Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions. 404-325-9779

Sage Timeslips

Slip Timer won't turn off

Top Replies

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING