It's has been my experience, that if you have any WOFFs or closed any matters that these will effect the collection reports.  I didn't even think of that at the time.

So for an example if I closed a case last month then some reports will remove it from the January numbers?

Yes, that is what I was seeing.  There may be more to it than how I explained it, so someone else may want to give add'l info to Taryn.  You can probably crunch the numbers to see if that is where you are off.

thank you that was very helpful

Hope it is helpful.