The most common reason for this is that your Timeslips cannot reach the licensing server to verify the license. The licensing server is located in Ireland and some systems are setup to block outside the US. If you can open up access you will likely resolve the issue. Your IT people should be able to look to see waht is being blocked if you let them know when it actually tries to verify. 

If you are literally calling a phone number thinking it is Sage, and you aren't talking to sales at 800-285-0999, you are likely not talking to Sage. Do not allow yourself to be scammed! Your subscription includes support at no additional charge. (Note that the authorized partners and certified consultants like Caren are not Sage employees and do charge for their services above and beyond your support plan with Sage.)

How can I be sure I am contacting "the real Sage" for assistance?

The subscription to Timeslips Premium is auto-renewed, and our inbound support is only accessible via Live Chat either using the in-program link or at https://www.SageTimeslips.com/Pegg

The entitlement check occurs every 28 days, and as Caren points out, usually means you have an issue with the connection via the internet to our servers.  Contact us (via Chat) for guidance.

.

It is because you have geoblocking enabled on your firewall. The Sage server that verifies your subscription is in Ireland. You will need to have your IT folks allow the machine with the main install on it to access Irish IP addresses.

Nancy Duhon, Esq.
Duhon Technology Solutions, LLC
Master Certified Consultant for Sage Timeslips
Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
404-325-9779
[email protected]

To clarify, the machine you are using is the machine that is attempting to validate in Ireland and may not necessarily be the "main install" location.

Clicking Help, About Sage Timeslips Premium and Validate Account initiates the process from that specific computer.  Occasionally you must open Timeslips by doing a right-click, Run as Admin to get the communication to work correctly.