Changing open timekeepers to inactive - locked into changing for over 48 hours

Changed open timekeepers to inactive and it has been in the changing classification for over 48 hours - I am leaving it open, but there is no way of telling how long this is going to take - Can I cancel? If I do does everything just revert back?

  • 0

    That's a much more serious question than should be handled via a web board.

    You don't mention which version of Timeslips you are using. Did you make a backup before you started?

    Yes, technically, you can kill the process on the machine. But there's no telling what the database will be like if you do. My guess is NO it will NOT just revert back without restoring a backup.

    Understand that when you change classification on a Timekeeper, you change all of their slips as well. Most folks don't realize this. So, if you have a lot of slips, or a lot of slips for those timekeepers, it can take a while. No telling how far along in that process it has gotten.

    But I agree 48 hours does seem a bit much.

    If you have Timeslips Premium, then I would take advantage of your ability to contact Sage Technical Support.

    Nancy Duhon, Esq.
    Duhon Technology Solutions, LLC
    Master Certified Consultant for Sage Timeslips
    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
    404-325-9779
    [email protected]

  • 0

    That is a known defect in an older version of Timeslips.  It is in a loop and there is no negative consequence to ending the program.  your database will be fine, and the timekeepers should be changed as expected.

    If you have Timeslips Premium, you should install the latest service release which will correct this issue and have several other feature updates and corrections as well.

  • 0 in reply to RogerS

    We have Timeslips 2020.  So from what you are saying I can cancel and it will not corrupt my database?  It is going on day  6 and still processing.

  • 0 in reply to Janet Surratt

    Yes, it is finished and will not have any issues.

  • 0 in reply to RogerS

    Thanks, but just want to make sure that even though it still says processing slips it is okay to cancel.