A/R Module, customer account- Open Items and Inquiry not the same

Posted By Jacelyn over 10 years ago

An employee entered a payment to a customer account. I believe it was originally linked to an invoice. All transaction were unlinked as there was more to the story that needed to be fixed and now when we look at the two screens the Inquiry tab shows the payment but in the open items (all items in account are open) there is nothing for that transaction. Balance sheet and A/R balances are the same. Data verification was run and nothing shows. Any suggestions?

0 Caren2 over 10 years ago

You have completely lost me. Timeslips does not have a balance sheet. In Timeslips you can look at the payments tab and apply the payments to an invoice. Beyond that not sure what the issue is.
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0 Nancy Duhon over 10 years ago

I'm not sure you are posting your question in the right forum. This is the Timeslips forum. Since Timeslips is really just a glorified A/R module in and of itself, I suspect you may be looking for one of the full accounting package forums.

Hope this helps.

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A/R Module, customer account- Open Items and Inquiry not the same

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