Unable to open Sage Timeslips

We are a small business, and have 2 computers that we run Sage Timeslips 2011 on,  and I understand that they both can not be open on the same database at the same time.  However, as of last night, we are unable to launch st2011 on EITHER of the aforementioned machines.  Have tried various restarts and network resets to no avail. I am receiving 2 different error messages:

Could not establish the network lock file PDOXUSRS.NET needed to open this database. Please confirm that you have access to the program installation directory. Perhaps the directory path has changed, including a file mapping. Also consider directory rights.

Area: Table
Code: 130
Address: Exception tBDETableExceptionC in module Timeslip.exe at 00954A34.


Version: 19.0.0.0448
Table: 
Record: n/a
BDE Code: 11265

and

Directory in use by earlier version of Paradox.(13314)

Area: Database
Code: 4
Address: Exception tBDEDatabaseExceptionC in module Timeslip.exe at 00954A4C.


Version: 19.0.0.0448

by the wording, it would appear to me as though there is a copy of our sage db open, however, like I said, we are a small business and I was able to verify that sage is not running on any of the computers in the office.  Any insight is much appreciated

Thanks for your help!

  • 0

    Usually a reboot of the machines will fix that.  Have you tried rebooting all the machines?  One of them likely has a false positively locked file and the reboot will clear it.

    How many licenses do you have?  If you have 2, then you absolutely should both be able to be in the program at the same time.  If you cannot, then your install needs to be tweaked just a bit to allow that.

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below.  Thanks.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,

    Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 19 years. Available for private consultations, including older/unsupported versions.

  • 0 in reply to Nancy Duhon

    Nancy,  I imagine we have one licence, but don't quote me on that.  As to re-booting the machines, yes they both have been several times, full hard restarts.  Is there another way to look for the false positive and clear it? Perhaps a temp system file?

  • 0 in reply to spearsandcarlson

    Is there also a server involved?  Have your rebooted the server?

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below.  Thanks.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,

    Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 19 years. Available for private consultations, including older/unsupported versions.

  • 0 in reply to Nancy Duhon

    Yes, there is, and the machine serving as the server IS one of the machines in question, so it has been rebooted.   Thank you for your time, I hope we can get to the bottom of this!

  • 0 in reply to spearsandcarlson

    Okay, thanks for confirming.  Are you running Service Release 1?  See this article: kb.sagesoftwareonline.com/.../error%3A-%22could-not-establish-the-network-lock-file-pdoxusrs.net-needed-to-open

    You can get Service Release 1 and 2 here: na.sage.com/.../Product-Updates

    Just scroll down a bit to the version 2011 section.

    I suspect it is a pathing problem, but I would hesitate to have you edit a registry entry.  I would try applying the two patches first.

    You can check your version under Help, About Sage Timeslips and look at the build number.  It will be four numbers separated by three periods.  The third number is the build number, so for example: build 19.0.1.057 would be version 2011 with Service Pack 1 installed.

    Let us know if that resolves it for you.

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below.  Thanks.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,

    Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 19 years. Available for private consultations, including older/unsupported versions.