some bills not applying credits

It seems that our Timpeslips 2011 is not calculating correctly on some (not all) of our bills.

 

Bill A shows a balance of $338.25. then two payments ($250 & 68.75) which should total $19.5, but instead its saying client still owes $88.25.

Bill B shows a balance of $626.25 and two payments ($5 & $572.50) which should total $53.75 due, but it says $626.25

 

ANY HELP would be greatly appreciated

  • 0

    I would start by opening up the payments and making sure that they are correctly applied to the invoices.

    You might even try clearing the apply and reapplying if you can.

    Hope this helps.  

    If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below.  Thanks.

    Nancy Duhon, Esq.

    Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza

    Duhon Technology Solutions, LLC

    a member of Certified Resources Network, LLC

    [email protected]

    404-325-9779

    Providing personalized local and remote online support for Timeslips users for over 19 years. Available for private consultations, including older/unsupported versions.

  • 0 in reply to Nancy Duhon

    Ive tried all those things with no avail

  • 0 in reply to Dori

    PLEASE NOTE - The instructions below require great care. A backup should be made before starting. IT is recommended that you work with support or a certified consultant rather than do this on your own. 

    Then you might have some data corruption. It is advisable to run statements and some other reports to confirm before trying to repair. I would recommend working with a consultant. If you really want to do this yourself MAKE A BACKUP. Note we are disclaiming any responsibility if the problem is made worse rather than better.

    The below should be done on the server or on a copy of the database on a local machine. Data verification should not be run across the network.

    Run data verification with only look for errors checked. If no errors found, proceed. If errors found they will need to be fixed before doing anything else

    Run data verification and only choose to rebuild AR balances for one client. Once you have done this, check if the problem is fixed. If yes, continue. If not, restore the backup and work with support or a certifeed consultant.