An error in billing for one client has been discovered that dates back a few months.
Main Issue:
A payment received in July, 2014 for $1675.50 was applied, and shows on the July invoice. This left the Balance due of $347.60 for July's invoice. On the August 2014 invoice, the "previous balance" shows $1675.50 rather than the $347.60. Of course this snowballs into September's invoice, leaving that invoice $1675.50 more than truly owed.
Additional information:
- When I enter TS to enter a payment on that account, it shows the TRUE amount due (without the $1675.50) but I cannot get the latest invoice to reflect the true amount.
- This is not a new client, they've been "on the books" for a couple of years.
- I'm in TS v2013
My question:
1. What AM I doing wrong with this one client?
2. Is there a way to "undo" September, and August invoices to get it straight?
Any insight would be most helpful.
Jennifer