on tuesday I upgraded by timeslips 2014 to 2015 and it worked. overnight it stopped working and got the following message "the installation file is not configured for this version of the software. the program will exit now. you must reinstall either your sage timeslips configuration or sage timeslips so the product and its configuration are matching versions." yesterday support chat remotely controlled by computer and got it to work. yesterday overnight the same thing happened with the same error message. I tried to reinstall timeslips and restart the server where the program is installed but it doesn't help.

every night timeslips is set to backup and reset the licenses. could any of those things effect the installation/configuration file
the program is installed on the server and all timeskeeper access it through a short cut on their desktop. there are a total of 4 licenses