Can't enter payments - HELP!

Question

Beginning today, for no apparent reason, I cannot enter a payment. Whenever I try, I can't see the window for the a/r transaction and I get a message: 
 If I try to create a payment, I see nothing, when I try do something else, it asks If I want to save the a/r transaction. If I click "yes" I get the following: 
 "The field [Value(unsigned)[ contains a value that is too low." 
 Additional Information: I'm running Timeslips 2015 on a Win7Pro machine, local installation. 
 Edit: I did a Data Verification run and got 3 errors: 
 Validating Client Custom -- Error -- 
 The field [Closed] contains a value that is too low. 
 The field [Closed] contains a value that is too low. 
 Internal Record ID: 52 
 - Error - 
 The field [Closed] contains a value that is too low. 
 The field [Closed] contains a value that is too low. 
 Internal Record ID: 760 
 -- Error -- 
 The field [Closed] contains a value that is too low. 
 Internal Record ID: 762 
 Table Error Total: 3 
 The field [Closed] contains a value that is too low.

Nancy Duhon · Accepted Answer

Do you have a long scroll bar at the bottom of the screen when you try to add a new transaction? 
 You may have inadvertently dragged the entry window so far off the screen that it is now out of sight. 
 As Caren has mentioned, going to Setup | Preferences | Interface/Appearance and clicking the "Restore all dialog settings to their defaults" button should bring it back if that is the case. (Make sure all dialogs are closed when you do this. The easiest way to do this is to just exit the program, then come back in and try the fix before you do anything else.) 
 The other errors are a different problem. It relates to the Client Custom Date field named Closed on three of your clients. We have seen some clients with issues related to custom date fields in 2015. If you know which records, you can go in and fix them, but that would not be causing the inability to enter a transaction. 
 Hope this helps. 
 If you think this suggestion was especially helpful, please consider rating it within the five star option, or clicking the green Yes button next to the "Did this answer your question?" option below. Thanks. 
 Nancy Duhon, Esq. 
 Master Certified Consultant for Timeslips,Certified Consultant for Amicus Attorney and Credenza 
 Duhon Technology Solutions, LLC 
 a member of Certified Resources Network, LLC 
 duhon@duhon.biz 
 404-325-9779 
 Providing personalized local and remote online support for Timeslips users for over 20 years. Available for private consultations, including older/unsupported versions.

RogerS · Answer

Click on Window at the top of the screen. If you see the window listed (likely with a check next to it), it would indicate it is off screen. Click Cascade or Tile and you should see all of your open dialogs come back to the viewable area. This should remain set this way, and not resetting all of the preferences may have less overall impact.

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