Changing Client Classification to Inactive and Closed

My employer has asked me to find out the real difference between Inactive and Closed and the upsides/downsides. I have looked at the forum as well as the Users' Guide and unfortunately, I am not sure whether I understand all the upsides and downsides and risks. From reading other posts and looking at the Users' Guide, this is what I know:

If a client is moved to Inactive, bills cannot be undone. However, the Inactive client can still be reported on.

If a client is moved to Closed, bills cannot be undone and the client is available to be purged if desired. The Closed client can still be reported on.

Question #1: Is there anything else that CAN'T be done when a client is Inactive or Closed?

Right now, for our clients that have paid all their invoices and are still our clients - we just may not have a current matter with them - we make them Inactive. For those clients who are no longer our clients because they have moved and requested their file or are deceased, we make them Closed. 

Question #2: What if a mistake is made and a client was closed or he/she moves back after a really long time and becomes our client again? Can we move from Closed back to Active? Will we have lost anything?

Thank  you!

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  • 0 in reply to Angela Crutchfield

    Hi  , and welcome to Sage City - Timeslips.

    If  you tested it and it worked, I'm not sure what we can add or clarify for you here.

    But if you need to check the client records for conflicts, I would not make them Closed, but rather Inactive. Closed records are candidates for Purging, and it does not sound like you want these clients Purged because then you could not Conflict Check.

    Nancy Duhon, Esq.
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