electronic billing -- third-party processor reduced our payment

Question

Our new third-party processor cut out $210.00 of fees we billed on our first electronically generated bill. Is there a "standard" out in the world about how to handle this situation? Do we go ahead and approve the original bill, then show CREDITS on the next bill for the fees that were not approved? Or do we re-do our original bill to match the reductions made? 
 -laurie

Nancy Duhon · Accepted Answer

Laurie! Great to "see" you again. 
 
I usually recommend a Write Off when you bill something legitimately, but don't get paid after you send it for whatever reason, and a Credit when it is more of a courtesy that I am extending at the time I generate the bill. But that's just me. Since I am cash basis, it really doesn't matter and either one would be appropriate in this situation. 
 
I do not have my clients clear and regenerate the bill to match what the audit house approves for payment. And Marc is correct! If you feel that you should not have had the amount deducted, there should be some sort of appeal process via the audit house.

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