First step is always clear temp files. Beyond that is there a specific function she is doing when the error happens?

Thanks Caren, are you referring to Windows temp files, or something specific to Timeslips? If it's Windows, then we tried clearing those out to no avail, but if there are specific Timeslips files to clean can you tell me where they are?

So far the error seems to occur randomly - sometimes she will open the program with no problems, other times the error will occur and she will need to close it and re-open. I've tried virus scan and hardware diagnostics to rule those out. I have not run the database verification utility yet because I'm not familiar with the software and haven't wanted to run the risk of damaging her data.

Regards,
Chris

Thanks Caren, are you referring to Windows temp files, or something specific to Timeslips? If it's Windows, then we tried clearing those out to no avail, but if there are specific Timeslips files to clean can you tell me where they are?

So far the error seems to occur randomly - sometimes she will open the program with no problems, other times the error will occur and she will need to close it and re-open. I've tried virus scan and hardware diagnostics to rule those out. I have not run the database verification utility yet because I'm not familiar with the software and haven't wanted to run the risk of damaging her data.

Regards,
Chris

Both. Depends in part on where Timeslips on the workstation has been "told" to store temp files. Search for fulses* and whatever folder those are in you should clear that folder as well as anything in %temp%

Also, running database verification with only look for errors checked should not cause problems. I do recommend making a backup and running it on the server or on the database brought local as otherwise the network can cause "false" readings.

Thanks again, Caren. I'll check for those temp file locations and see what's hanging around. As far as the verification goes, this is a single-computer installation, so the db is already local. I'll give that a shot after making sure everything is backed up.

I checked the temp files tonight - a full search of the C: drive found no files at all starting with "fulses" (I did make sure hidden files/folders were visible before searching); I also checked the program settings but couldn't find any setting for temp file location - is there another way to locate it? I did delete everything in the user profile temp folder, though.

Sound like you have done everything. Code 2 errors can be hard to troubleshoot