X3 Gold Plan

Question

Has anyone joined the gold support plan and what has been the experience?

John LaFleur · Answer

Sorry for the delayed response; I am an infrequent visitor. 
 We have used our Sage consultant, and Sage support for answering configuration questions. During the implementation phase and immediately after implementation, the Sage consultant was instrumental in our configuration and was our primary contact. Once we were up and running, we would direct calls/questions/issues to Sage support and they would answer specific direct questions. However, when we would ask more broad or global questions, we would be directed to contact our Sage consultant.

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