x Want to participate? Join the group to interact
  • State Suggested Answer
  • Replies 3 replies
  • Answers 1 answer
  • Subscribers 27 subscribers
  • Views 857 views
  • Users 0 members are here
Browse Forums
Announcements
27
topics
1
replies
General Discussion
194
topics
303
replies
Pat Hernandez

Account Balance on Banking Screen Does Not Match G/L Balance

SUGGESTED
Posted By

For one of our checking accounts, the balance appearing on the Banking screens does not match the general ledger balance for the same account. We do not have bank import setup. The correct account balance is appearing on the general ledger activity and the Cash Book Report, plus when I reconcile the account. There is a significant difference in the balances and I have not been able to identify where the difference is coming from.

Any thoughts?

  • 0

    Hi  ,

    Thank you for reaching out with your concern about the discrepancy between the balance shown on the Banking screens and the general ledger balance in Sage Accounting.

    It's important to note that we recently experienced a service disruption that may have affected the display of your account balances. This issue has been resolved, and balances should now be displaying correctly.

    While transaction timing, manual entries, and the bank reconciliation process are typical areas to review when discrepancies occur, given the recent service incident, the difference you observed was likely related to this temporary issue rather than an error with your entries.

    Here’s what to do now:

    1. Verify Current Balances: Please check your balances again to see if they are now aligned since the resolution of the service disruption.

    2. Reconcile Accounts: If you haven't already, proceed with a fresh reconciliation to ensure all transactions are accounted for correctly.

    3. Review Transactions: Ensure that all transactions are dated correctly, as the 'Balance' includes all transactions while 'Today's Balance' reflects only the transactions up to today's date.

    If the balances are still not matching or if you have any other concerns, please be assured that our team is here to support you. Don't hesitate to use the 'Chat with support' feature in product for immediate assistance.

    Warm Regards,
    Erzsi

  • 0 in reply to Erzsi_I

    Erzsi,

    Thank you for your response. It looks like we are having lingering issues from the service glitch. We have identified where our balances are still not matching and I am reaching out to Chat with Support to resolve our specific problem.

    Best regards,

    Pat

  • 0 in reply to Pat Hernandez
    SUGGESTED

    Hi   

    We are aware of the issue where the Balance Sheet and General Ledger do not agree. The Product Team is working on a resolution.

    In the meantime, please email [email protected] or chat with support so we can have cases created for you and you will be notified once the issue is resolved. 

    The General Ledger report is still accurate, you can utilize it for your Year End reporting.

*Community Hub is the new name for Sage City