support email address?

does anyone have a support email address for sage?  we keep clicking on help/chat and fill out the chat form and then after a moment it says "your chat has been cancelled because no agents are avaialable"

we are processing our year end reports for taxes and the numbers on the reports do not match out transactions. specifically, we are cash basis and a PAID and ALLOCATED customer invoice shows up as accounts receivable and many PAID and ALLOCATED vendor invoices show up as accounts payable. Also, our cost of goods sold amount on our P&L does not match our vendor payments that were posted to COGS.

Hoping to have sage tech support look at all of this....

  • 0

    Hi  , 

    Thanks for reaching out. Just tested our chat services and got through via the Contact link on https://sage.com/resources

    Here's a step-by-step guide to ensure a smooth connection:

    1. Log in to your Sage account.
    2. Navigate to the "Help" section, located at the top right corner of your dashboard.
    3. Click on the Bubble icon from the top bar menu to initiate a chat.
    4. Once connected, you can discuss your issue in real-time with our support agent.

    We are dedicated to assisting you in resolving these discrepancies and ensuring that your financial reports accurately reflect your business transactions. If you continue to experience issues connecting with our support team, please attempt to reach out again during our chat service hours, as availability can vary.

    Warm Regards,
    Erzsi