Limit on how many invoices can be sent daily?

Question

Is there a limit on how many invoices can be sent per day? I've asked this question several times through the chat feature and no one at the help desk can confirm. It used to be that I could email about 50+ per day and then the invoice emails would start asking for a captcha completion before they would send; however now the system is not generating the captcha option to proceed it just says "I need to confirm you're not a robot" and to refresh but it then blocks the emails from going out. I find it highly strange that an invoicing software would have any kind of daily limit when clearly many companies invoice on a monthly basis. If there is a daily limit I'll have to find another software provider. 
 Has anyone experienced this?

Erzsi_I · Answer

Bonjour LJN , 
 Thanks for reaching out. From what you've described, it seems like you're experiencing an issue with the system not generating the captcha, which is preventing your emails from being sent. 
 Regarding your question, there is no specific mention of a daily limit on the number of invoices that can be sent in the articles from our knowledge base. However, email providers themselves may have limitations or filters that could affect the sending of a large number of emails to prevent spam-like behavior. 
 As a first step, I recommend verifying your email settings in Sage Accounting. You can do this by going to Settings, selecting Business settings, and then Document Emails to ensure your email defaults and messages are correctly set up. Additionally, check if the email reply address is correct and if you have opted to receive a copy of the emails. For more detailed instructions, you can refer to our article on Setting Up Email Defaults . 
 If the problem persists, consider generating batch customer statements as an alternative method to convey multiple invoices, which might help circumvent the issue temporarily. More information on this process can be found in our guide on How to Print or Email a Batch of Customer Statements . 
 If you are still facing challenges after these steps, please let us know so we can further assist you. It may also be helpful to contact your email provider to check if there are any limits or rules that could be affecting the sending process. 
 If this helps, please mark it as verified :) 
 Warm Regards, Erzsi

Sage Accounting US

Limit on how many invoices can be sent daily?

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