Our support process has been changed effective 1 October 2020 and we are excited to introduce you to our new Sage 200 Evolution Online Case form to log your support queries. The online case form will allow us to better assist you by getting all the necessary information regarding your query and reduce back and forth interactions with our support teams.
The new online case form will replace our current email support and the below listed support email addresses are no longer in use, effective 1 October 2020. Any queries received through the above email addresses after this date will no longer be attended to:
Finding and using the new Online Case form
The new Sage 200 Evolution Online Case form is found by clicking the Smartsheets link below:
Note: We recommend that you bookmark this link for future use.
Kindly complete all fields to the best of your ability and click submit.
Once you have submitted the online case form, we can direct your query to the correct resource. The details you provide will supply our support teams with vital information required to investigate and resolve a query timeously.
Important: The more information you provide the better we can assist with your query.
Additional Resources
Please see the below resources to provide more information about the online case logging process: