Hi Gerald.

My apologies. Unfortunately I really don't have a quick and easy answer for you on this matter. And the Branch Accounting experts are currently  no longer available to assist here. 

Worst case scenario: Will it be possible to restore the backups and for now work on ver 7.00 again? Just to get you by until we have a solution for you?

Kind Regards

Bennie 

no we can not restore that version they are a retail company they have already processed for some days.. We managed to sort it out though..

Thanks Gerald, that;'s great news!

And if I may ask how? 

Bennie 

Hi Bennie,

The had duplicates in the barcodes table, we just deleted those and the error was gone. but we are having new Issues now.

1. When they are doing A customer Return on the till the prices are not showing. 
2. Verify DB runs after every branch sync on the Head Office thus making the whole process slow in V9, is there a way to stop Verify DB or speed it up?
3. Barcode Labels arent pulling the prices.

We not sure now whats the issue here.

Hi Bennie,

The had duplicates in the barcodes table, we just deleted those and the error was gone. but we are having new Issues now.

1. When they are doing A customer Return on the till the prices are not showing. 
2. Verify DB runs after every branch sync on the Head Office thus making the whole process slow in V9, is there a way to stop Verify DB or speed it up?
3. Barcode Labels arent pulling the prices.

We not sure now whats the issue here.

Hi Gerald

These matters appears to be quite involved so we would recommend that you contact our Evolution Support Department for further assistance.

The Support Department can be contacted via e-mail at [email protected] or telepathically at  +27 11 304 3300

Kind Regards

Bennie 

Yeah thanks for your help, unfortunately Sage Support give me basic things that dont solve the problem, they told me things that I had done already. I sent this Query to them like last week, nobody got back to me so we end up doing things on our own. 

However, this platform has been quicker for me and I get things done that contacting support.

Hi Gerald

Do you perhaps have an incident reference number for me?

Of course I want to follow it up and make sure that we have not perhaps missed something obvious, or seriously investigate it further until you're satisfied.

Even if the solution takes 2-3 working days, but we usually take pride in our service levels and you should not be the exception

Bennie