Hello Bennie, 

I have tried that 

but the merge button is not active after I have highlighted the three unprocessed transactions, is there a setting I should activate first?

Good Evening P. Estrada 

1. Are you 100% certain the documents that you want to merge all belong to the exact same Customer account?

If not, it explains why you can't merge 

2. Are you sure one or more sales orders are not perhaps partially processed or fully processed?

3. Is this issue observed by all users?

Kind Regards

Bennie 

Good Evening P. Estrada 

1. Are you 100% certain the documents that you want to merge all belong to the exact same Customer account?

If not, it explains why you can't merge 

2. Are you sure one or more sales orders are not perhaps partially processed or fully processed?

3. Is this issue observed by all users?

Kind Regards

Bennie 

I did check, same customer, tried to create two new identical transactions on the test database, same problem. The only thing that I can think of is that all these transactions show as unprocessed, but if I try and process them individually then an invoice N. will be assigned individually and there is no point in merging them right? I'm a bit stuck, there's something I'm missing in the whole process. the help tab doesn't help either.

Thanks for the feedback

In that case. please send me a Personal message in Sage City and in here confirm your e-mail address so that we can perhaps arrange a remote meeting., perhaps even via MS Teams

Kind regards

Bennie