Hi Pedro
No problem at all.
The only real solution for this type of query is to do the following: BUT BACKUP THE COMPANY BEFORE STARTING!
1. Go to AR | Maintenance | Transaction Types
2. In here open/edit the JD (journal Debit) transaction type
3. On the left of the screen the Debit / Credit option should be on Debit
4. On the top right the Debit Ledger Account should be your Receivables Control account (or equivalent account name that you use)
5. Below it the Credit Ledger Account should be the Suspense account
6. No Tax account should be selected
7. If any changes were made, save the it (click OK)
8. Now also check out the . AR | Maintenance | Transaction Types | JC - Journal Credit transaction type.
9. The JC must be the exact opposite of the JD (refer to steps 3 - 6) e.g. on the left of the screen the Debit / Credit option should be on Credit
10. If any changes were made, save the it (click OK)
11. Now capture a AR | Transactions | Journal Batch as follow:
a) On the first transaction line select the wrong customer (Cust. A) for which the payment was wrongly processed earlier
b) Select the JD transaction type on this transaction line and complete the line with the correct date, reference, description (no VAT entered on the line)
c) On the second transaction line select the customer (Cust B) for which the payment should have been processed originally,
d) Select the JC transaction type on this transaction line and complete the line with the correct date, reference, description (no VAT entered on the line)
12. Now process the AR Journal batch
13. Cust A should now have a higher balance and Cust B should have a lower balance as expected.
Kind Regards
Bennie
Hi Pedro
No problem at all.
The only real solution for this type of query is to do the following: BUT BACKUP THE COMPANY BEFORE STARTING!
1. Go to AR | Maintenance | Transaction Types
2. In here open/edit the JD (journal Debit) transaction type
3. On the left of the screen the Debit / Credit option should be on Debit
4. On the top right the Debit Ledger Account should be your Receivables Control account (or equivalent account name that you use)
5. Below it the Credit Ledger Account should be the Suspense account
6. No Tax account should be selected
7. If any changes were made, save the it (click OK)
8. Now also check out the . AR | Maintenance | Transaction Types | JC - Journal Credit transaction type.
9. The JC must be the exact opposite of the JD (refer to steps 3 - 6) e.g. on the left of the screen the Debit / Credit option should be on Credit
10. If any changes were made, save the it (click OK)
11. Now capture a AR | Transactions | Journal Batch as follow:
a) On the first transaction line select the wrong customer (Cust. A) for which the payment was wrongly processed earlier
b) Select the JD transaction type on this transaction line and complete the line with the correct date, reference, description (no VAT entered on the line)
c) On the second transaction line select the customer (Cust B) for which the payment should have been processed originally,
d) Select the JC transaction type on this transaction line and complete the line with the correct date, reference, description (no VAT entered on the line)
12. Now process the AR Journal batch
13. Cust A should now have a higher balance and Cust B should have a lower balance as expected.
Kind Regards
Bennie
*Community Hub is the new name for Sage City