Hi Samora

Do you perhaps have MS Outlook locally installed on the workstations?

If yes, you can do the following:

1. Login with agent Admin 

2. Go to Administration | System Configuration | System Wizard | E-mail tab

3. In here select the MS outlook option

4. When done, click the Finish button at the bottom and close/re-open the company. 

Else, if you're using some kind of SMTP E-mail service, then please consult with your local IT support to select the SMTP option on the top  in here and complete the rest of the fields on this screen. 

Kind Regards

Bennie 

Thanks alot Bennie. I managed 

Excellent!

Glad we could assist, Samora! 

Hi

Trust all well on your side.  

I upgraded from Evolution Version 7.30 to Version 11.1 and now I am not able to send emails out of evolution.  I have done the steps as below and also tried to put in the SMTP settings with no luck.  It just keep saying Email Failed.

Thanks

Ilze

Hi Ilze

Please confirm the following:

What is your company's general/main e-mailing application? E.g. Outlook locally installed as part of MS Office?

Or is it only some kind of SMTP (not a locally installed e-mailing system such as GMAIL?

Kind Regards

Bennie 

Hi 

I use Outlook.  I have set it up now with the SMTP settings and when I do the test mail on Evo settings it test correctly but the mails does not goes thru to the recipient.  

Regards

Ilze

Thanks, Ilze

Please send me a screenshot of the Administration | System Configuration | System Wizard | Email tab.

Also, when you try to e-mail any invoice, GRV, report, etc. out of the Evolution company, you mention the 'Email Failed.' error above. Please send me a screenshot of the error.