Hi Ramadhan

Has GL account 62211100>01 been setup as a Foreign Currency account or not?

Kind Regards

Bennie 

Yes it is. It was working on version 7 this happened after upgrade to version 10

Thanks Ramadhan

Your query would require a formal investigation as I'm not able to give you a quick answer at this stage.

Therefore, please do the following:

Log your query with Sage Evolution Support using the following link:

https://app.smartsheet.com/b/form/4c5023eeaff24b05839f55753b05c465

But please request that the new query be sent for my attention and I will then contact you further 

Blessings!

Bennie 

I have already logged it twice without any response from sage side.

Kindly refer to your email I have attached feedback after submitting smartsheet

Thanks Ramadhan

Ok, I responded to you earlier today per mail.

Let's continue per e-mail correspondence

Hi Bennie

we also upgraded to version 11.05 the latest version and we are having the issue of selecting the currency and it was working in version 7 how do we go about the same?

Hi Benard

If you unselect the Is Home Currency option, can you then select the Currency dropdown?

Hi Bennie

No i cannot. Kindly see below. Also note that accounts chosen are not in local currency. 

Hi Bennie

I have realized something. We have five companies and the only company having this problem is the one we are running branch accounting, the rest are ok. We are doing everything in terms of sync from the HQ and even the same not working. 

 I faced the same issue for branch accounting.

If you get a solution for this kindly share here

Ramadhan

Well noted. I continued from your earlier post when you were looking for a solution on the same. 

Regards

Hi Benardi and Ramadhan

I have just completed your query in Evolution ver 11.0.5.2 and here are my findings:

1. Select GL as the Module

2. Select any GL account (a Foreign Currency or Local Currency) 

3. Open the Currency dropdown and notice the available currencies. 

CONCLUSION:

I may be mistaken, but I think your query may be due to a software bug in your old version (ver 10) 

Therefore, please do the following:

1. Download the latest Evolution version (11.0.6.0),

2. Install it separately

3. Create a demo company

4. Test your query.

Please share your own findings 

Kind Regards

Bennie 

Hello Bennie

As I said earlier. If you create a new database nothing wrong. And if you upgrade a company (which does not use branching) to version 10/11 it will work perfect. The only problem we have is if we upgrade a database which has branch accounting.

Kindly do the following to replicate the issue

i. Create a new database which has branching using version 7

ii. Process sample transaction in it (multicurrency transaction)

iii. Upgrade this database to version 11.0.6.0

iv. Repeat step ii above

Then give us feedback from your finding

Hi Ramadhan

Sure, I'll do so and provide further feedback.

Thanks for clarifying.

Kind Regards

Bennie 

Hi Ramadhan

I tested your steps and can now confirm I have to agree:

The Foreign Currency dropdown field is blank on the Voucher screen, in a Branch Accounting company that has been upgraded from Evo ver 7 (7.20 in my case).

Going Forward:

Please log this as a software bug with Evolution Support using this link:

https://app.smartsheet.com/b/form/4c5023eeaff24b05839f55753b05c465

When you log this matter, please also include all steps, including having to upgrade the Branch Accounting company from ver 7 (7.20 to version 11.

kind Regards

Bennie 

Hello Bennie

Thanks now you understand the root of the problem,

I shared it before and I copied your email you promised to make a follow up.

Sadly I didn't receive any response from sage.

But I have refilled the form and submitted it.

Hopefully sage will make followup.

Thanks, Ramadhan

I'm sure one of my colleagues should still soon respond, if they haven't done so by now.

Hello Bennie

Support team have requested to send a sample database. I resend it 4 times but they claimed they didn't receive the database.

They can do as I asked you to do so to replicate the issue.

Hi Ramadhan

Please confirm the support ticket reference number for this query.

Then I can follow up with my Evolution Support colleague who is currently investigating this matter and respond back to you. 

Kindly use this HD15627369

Thanks, Ramadhan

I'm following up with my colleague who is working on this query and we'll soon get back to you with an upate.

Kind Regards

Bennie 

Thanks, Bennie

Sure, my pleasure, Ramadhan.