Hi Benard

Please do the following:

1. Close Evolution on the local PC

2. Open the Control Panel | Region

3. In here set up the Short Date format to be: dd/mm/yyyy and save your setting 

4 Open the Evolution company and test if your query has been resolved.

Please provide feedback on your findings

Kind Regards

Bennie 

Bennie

Unfortunately its not working. Kindly find below 

Hi Benard

Consider the following explanation of the Service Manager Contracts feature has been designed.:

1. On a Contract Template (TEMP-CON-2023), the Review Period and Contract Lenght has been set to be 100 days 

2. A new Contract is created by linking it to the above Contract Template

3. Today's date = 13/06/2023

4. The new COntract takes 13/06/2023 s its default Creation Date and Start Date values

5. According to the Contract template, 100 days is the period for both the Review Date and End Date

5. Therefore, the Review Date and End Date = 20 Sep 2023 (all good because that is 100 days from 13/06/2023)

BUT: I THINK, WE MAY HAVE A SOFTWARE BUG HERE:

Even if I change the Creation Date or Start Date, Evoluton then does not adjust the Review Date/End Date!

That means it seems highly inflexible and is not working as expected.

Going Forward:

Please log this matter as a potential software bug with Evolution Support using the following link:

https://app.smartsheet.com/b/form/4c5023eeaff24b05839f55753b05c465

Kind Regards

Bennie 

Hi Benard

Consider the following explanation of the Service Manager Contracts feature has been designed.:

1. On a Contract Template (TEMP-CON-2023), the Review Period and Contract Lenght has been set to be 100 days 

2. A new Contract is created by linking it to the above Contract Template

3. Today's date = 13/06/2023

4. The new COntract takes 13/06/2023 s its default Creation Date and Start Date values

5. According to the Contract template, 100 days is the period for both the Review Date and End Date

5. Therefore, the Review Date and End Date = 20 Sep 2023 (all good because that is 100 days from 13/06/2023)

BUT: I THINK, WE MAY HAVE A SOFTWARE BUG HERE:

Even if I change the Creation Date or Start Date, Evoluton then does not adjust the Review Date/End Date!

That means it seems highly inflexible and is not working as expected.

Going Forward:

Please log this matter as a potential software bug with Evolution Support using the following link:

https://app.smartsheet.com/b/form/4c5023eeaff24b05839f55753b05c465

Kind Regards

Bennie 

Am not even able to submit the form. Error

Hi Benard

I've just tested this link below and was able to successfully log a new query.

https://app.smartsheet.com/b/form/4c5023eeaff24b05839f55753b05c465

If you still observe the same error, please consult with your local IT or Internet Service Provider. Perhaps something on your domain may be blocking your proper logging?

Als,o consider deleting your Internet Browsing History (clearing the Cashe) 

Thank you it has worked and i have logged in the matter.  I think there was being blocked by firewall. 

Regards

Ben

Excellent, my pleasure, Benard

we upgraded from version 7.20.9.014 to current version 11.05  and also the service Manager was running on the same 

Good Day Bernard, The issue has now been logged as per the smartsheet query that you raised. Kindly await a response from the smartsheet query regarding the status of the log.