Good Morning Ilse

Consider the following principles and steps on how to resolve your query:

If any Linked Account Customer (e.g. AAA) has an invoice that is allocated against a payment transaction of the 'head office' (the main Customer customer account, then:

• you should first have to manually unallocate all transactions for customer AAA
• before you are able to unlink customer AAA from the main customer account.

Therefore, simply open the Allocations screen for customer AAA, click the Unallocate All button on the top of the screen, and click the Save button.

You should now be able to unlink customer AAA from the main customer account.

Kind Regards

Bennie

Hello Ilse Leach 

We appreciate your participation in our community and are delighted you received a response from Bennie Pienaar .

If the suggestion was helpful, please confirm by clicking Verify answer.

Sharon