Dear Customer,
To our Sage 300 People customers, we offer our apologies for the deep inconvenience you are experiencing.
Problem Identified
Mobile app error
Error message: Fail 551 (Generic Exception)
An issue has been identified after updating to 21.1.4.3, when customers try to register the mobile app, they receive an error = 551 (Generic Exception)
Solution
This has been reported and escalated to the relevant product delivery team ,who are currently working on a solution to resolve.
Our sincerest apologies to you, once again. Rectifying and remediating this issue and regaining your confidence remains our number one priority.
Click here to log a technical support service ticket
An announcement will be made here on Sage City as soon as the solution is available
